Elevanta Inc

Refund & Cancellation Policy

Effective Date: April 29, 2026

1. Subscription Cancellation

You may cancel your Coach Elevé subscription at any time. Upon cancellation:

Access to paid features continues through the end of your current billing period.
Your study history and account data are preserved and accessible if you resubscribe.
No further charges will be made after the billing period ends.

2. Refund Policy

All subscription payments are non-refundable. Exceptions are made only in the following circumstances:

A duplicate charge was made in error.
Your account was charged after a confirmed cancellation.
An extended technical outage prevented access to the Service for a significant portion of your billing period.

To request a refund under one of these exceptions, contact support@elevainta.com within 7 days of the charge. Include your account email and a description of the issue.

3. Fail-Free Guarantee

The Fail-Free Guarantee is not a refund. It is a service extension offered as a commitment to your success.

If you are an active paid subscriber and you fail the NBDHE examination, you are eligible to receive 2 additional months of Coach Elevé access at no charge.

For full eligibility requirements, submission instructions, and conditions, see Terms of Service, Section 6. To claim, email support@elevainta.com with your official NBDHE score report within 30 days of your exam date.

4. Free Tier

The free tier of Coach Elevé involves no payment and is not subject to this Refund and Cancellation Policy.

5. Plan Changes

Upgrades are applied immediately. You will be charged a prorated amount for the remainder of the current billing period.
Downgrades take effect at the start of your next billing period. No partial refunds are issued for the difference in plan cost.

6. Contact

For billing questions or to submit a refund request, contact us at support@elevainta.com. We respond to all billing inquiries within 2 business days.